COMPLAINTS AND FEEDBACK
If you feel that we have not met your expectations, please contact our administrative team in the first instance to discuss your concerns in confidence.
You can get in touch with us in the following ways:
East Point Vision LLP
East Point Consulting Rooms
James Paget University Hospital
Lowestoft Road, Gorleston
Norfolk, NR31 6LA
TEL 01493 452420
MOBILE 07716 015069
If you wish to complain on behalf of a friend or relative, please be aware that due to patient confidentiality, we will require their consent before we can investigate and respond.
At East Point Vision, we value all our patients' views, comments and feedback.
We are committed to continually improving our services, and to providing the highest standards of care, and we use our patients' feedback to help us improve further.
Please be assured that any comments you leave will be treated in the strictest confidence. In some circumstances we may need to collect personal information from you to allow us to deal with any issues effectively. However, we will never share this information with anyone else without your permission.
Of course, you are free to leave comments anonymously, if you would rather.